INTEGRATIONS/
CometChat
CometChat integration for AI agents
Connect CometChat and your Skydive agent gets to work. Ask in plain English, get the answer, keep moving.
Connect CometChat
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CometChat, connected
Everything your agent can do in CometChat
Connect CometChat once and your agent can read, act, and report across it.
Just ask, in plain English
just ask and the agent handles the rest in CometChat
Chat queue
Escalations
Bot replies
#
#support
Gen
9:18 AM
What is the state of the support queue right now?
Cacao
APP
9:19 AM
18 open chats with 2 escalations. I resolved the escalated refund thread, answered the 12 queued chats, and flagged 3 for review.
Gen
9:24 AM
Perfect, thank you.
#
#billing
James
8:31 AM
Take over the escalated refund thread and answer it.
Gummy
APP
8:32 AM
Resolved it. The refund was approved and replied to in the billing thread, and Maya Chen's original thread is linked in the summary.
James
8:38 AM
Got it, that works.
#
#bots
Philip
9:00 AM
How are the bots handling retries?
Diamond
APP
9:02 AM
The retry bot is resolving most retries on the first attempt. Only 3 of this week's chats needed a human, and all are flagged with context.
Philip
9:05 AM
Nice, quick turnaround.
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01
Find
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02
Approve
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03
Done
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