INTEGRATIONS/
Plain
Plain integration for AI agents
Connect Plain and your Skydive agent gets to work. Ask in plain English, get the answer, keep moving.
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Plain, connected
Everything your agent can do in Plain
Connect Plain once and your agent can read, act, and report across it.
Just ask, in plain English
just ask and the agent handles the rest in Plain
Weekly recap
Escalations
Refund queue
#
#support
Dylan
9:18 AM
How did the support queue do this week?
Rowan
APP
9:19 AM
96 tickets resolved this week with an 8 minute first response and 92% CSAT. The Acme escalation met its SLA.
Dylan
9:24 AM
Got it, thanks.
#
#support-eng
Eldar
8:31 AM
Which threads got escalated to engineering?
Raisin
APP
8:32 AM
One thread escalated to engineering this week, from Acme, and it stayed inside SLA. Details are in the thread.
Eldar
8:38 AM
Awesome, super helpful.
#
#cx
Philip
9:00 AM
Clear out the simple refund tickets in the queue.
Pixel
APP
9:02 AM
Refund tickets are cleared. Each one auto resolved in about two minutes and the customers got a confirmation.
Philip
9:05 AM
Perfect.
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