What the agent can do
Pull call summaries
Retrieve transcripts, summaries, and key moments from recorded calls.
Track deals
Surface deal timelines, engagement patterns, and risk signals.
Research accounts
Pull call history and stakeholder activity for an account or opportunity.
Surface coaching insights
Identify talk patterns, objections, and themes across a rep’s calls.
Example agent tasks
What you share
Connecting gives the agent access to your Gong workspace, including call recordings, transcripts, and deal data within your permissions. See Permissions.Connecting
1
Add the Gong connection
From the agent’s connections, choose Gong. The platform connects you through Gong’s MCP server.
2
Sign in to Gong
A connect card appears. Sign in to your Gong workspace and approve access.
3
The agent gets to work
It can now pull call data, deal intelligence, and account activity from your Gong workspace.
Learn more
Gong help center
Product guides and API documentation.
How credentials stay safe
The proxy model that keeps tokens out of the agent’s reach.