What the agent can do
Read conversations
Catch up on support threads.
Read customers
Pull a customer’s details.
Draft replies
Prepare responses for your team.
Search
Find the right conversation.
Example agent tasks
What you share
During the connect flow you authorize what the agent can reach. It works only within what you grant. As with every connection, the underlying token is handled securely and never exposed to the model. See Permissioning.Connecting
1
Authorize Help Scout for the agent
From the agent’s connections, choose Help Scout and sign in.
2
Approve the access
Confirm what the agent can reach. You can change this later.
3
The agent gets to work
It works through the secure proxy, within what you granted.
Learn more
Help Scout Mailbox API docs
The full reference for what’s possible.
How credentials stay safe
The proxy model that keeps tokens out of the agent’s reach.